Remote Tech Support & Customer Care Specialist

Teleperformance USA; Shawnee (KS); Remote; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plans

Employee discounts

Zusammenfassung

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound/outbound communications with professional excellence. The role uses web-based tools to resolve inquiries and deliver a seamless customer experience in a fast-paced environment.

The position is based in the United States with work-from-home requirements and is open to residents from participating states.

Qualifikationen

• Experience in customer service or tech support environments.
• Ability to troubleshoot hardware and software issues.
• Strong verbal and written communication skills.

Aufgaben

• Provide frontline technical assistance for consumers.
• Resolve internet service and device related issues.
• Open and manage trouble tickets for client issues.
• Demonstrate product knowledge to solve customer problems.

Kenntnisse

Customer service

Technical support

Troubleshooting

Communication

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound/outbound communications with professional excellence. The role uses web-based tools to resolve inquiries and deliver a seamless customer experience in a fast-paced environment.

The position is based in the United States with work-from-home requirements and is open to residents from participating states.