Remote Tech Support Specialist

Teleperformance USA; Bowling Green (KY); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Pet insurance

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in the Bowling Green, KY area. You will serve as a primary contact for clients, handling inbound and outbound communications with a focus on professional, efficient service.

The role supports high-velocity service delivery for internet services and client devices, requiring strong technical aptitude and calm customer handling, including issue triage and resolution.

Qualifications

• Must be 18 years or older.
• Comfort with desktop computer systems and software terminology.
• Strong problem solving and multitasking abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Provide frontline technical support for consumers.
• Troubleshoot internet services and device issues.
• Open and manage trouble tickets for client issues.
• Deliver timely, customer-focused resolutions on first contact where possible.
• Adhere to TP policies and work schedules.

Skills

Customer service excellence

Oral & written communication

Independent multitasking

Problem solving

Technical troubleshooting

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in the Bowling Green, KY area. You will serve as a primary contact for clients, handling inbound and outbound communications with a focus on professional, efficient service.

The role supports high-velocity service delivery for internet services and client devices, requiring strong technical aptitude and calm customer handling, including issue triage and resolution.