Technical CS Support Specialist

Amazon; Texas; Remote; USD 26.000 - 37.000; Vollzeit

Zusammenfassung

Amazon.com Services LLC is seeking a technically capable CS Technical Support Associate to help customers with home security products and connectivity setups. You will diagnose issues and communicate solutions, guided by a strong emphasis on customer advocacy and collaboration with cross-functional teams.

In this role, you’ll work a flexible schedule, support during critical launches, and contribute to process improvements while helping customers maximize their product investments.

Qualifikationen

• 2+ years of customer service experience.
• Flexible schedule including weekends/nights/holidays.
• Experience with Microsoft Office products and applications.
• Fluent in spoken/written English and French.

Aufgaben

• Provides prompt, efficient, detailed service by engaging with customers via phone and email.
• Collaborates with other support teams to maintain high-quality support.
• Advocates for customers when issues arise or improvements are needed.
• Assists customers in understanding product usage to maximize investments.
• Reports observed issues and suggests improvements to leadership.
• Identifies trends and communicates solutions for the customer experience.
• Aids customers during product launches and support events.
• Works across the service spectrum to ensure top-tier support.
• Develops deep knowledge of product lines and features.
• Drives projects to improve support-related processes.
• Supports Blink’s Subscription service.

Kenntnisse

Customer service

Flexible schedule

Microsoft Office

French language

Jobbeschreibung

Amazon.com Services LLC is seeking a technically capable CS Technical Support Associate to help customers with home security products and connectivity setups. You will diagnose issues and communicate solutions, guided by a strong emphasis on customer advocacy and collaboration with cross-functional teams.

In this role, you’ll work a flexible schedule, support during critical launches, and contribute to process improvements while helping customers maximize their product investments.