Remote Tech Support & Customer Care Specialist

Teleperformance USA; Meridian (ID); Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communication and resolving inquiries to ensure a positive customer experience.

The role requires 18+ years of age, a HS diploma or equivalent, and strong oral/written communication skills, with the ability to work independently in a fast-paced environment. Work-from-home options and a comprehensive benefits package are available.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent preferred.
• Comfortable with desktop computer systems and software basics.
• Demonstrated ability to communicate clearly, both orally and in writing.
• Demonstrated problem-solving skills and ability to work independently.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high-speed internet services, delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Maintain professionalism and deliver the best in all tasks.

Skills

Oral communication

Written communication

Problem solving

Independent work

Multi-tasking

Computer literacy

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communication and resolving inquiries to ensure a positive customer experience.

The role requires 18+ years of age, a HS diploma or equivalent, and strong oral/written communication skills, with the ability to work independently in a fast-paced environment. Work-from-home options and a comprehensive benefits package are available.