Remote Technical Support Specialist – Internet Services

Teleperformance USA; Miami (FL); Remote; USD 35,000 - 52,000; Full time

Job summary

Teleperformance USA in Florida is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience.

Role requires comfort with desktop systems, strong communication, problem-solving skills, and the ability to work independently in a high-velocity environment. Eligible candidates must be 18+, with a HS diploma or equivalent, and reside in eligible states.

Qualifications

• Minimum age 18 years.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.
• Assist with troubleshooting, triage, and resolution techniques for client-specific devices or services.
• Deliver in-scope support for internet service and connectivity issues across OS, PC, and browser configurations.
• Demonstrate advanced product knowledge to solve customer issues.
• Resolve customer issues on first contact when possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Remain patient, courteous, and friendly with customers at all times.
• Maintain a positive attitude and adhere to TP policies and schedules.

Skills

Oral Communication

Written Communication

PC Literacy

Problem Solving

Independent Work

Multi-tasking

Time Management

Organizational Skills

Education

HS Diploma or equivalent

Job description

Teleperformance USA in Florida is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience.

Role requires comfort with desktop systems, strong communication, problem-solving skills, and the ability to work independently in a high-velocity environment. Eligible candidates must be 18+, with a HS diploma or equivalent, and reside in eligible states.