Remote Tech Support Specialist

Teleperformance USA; Tampa (FL); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Dental coverage

Employee discounts

Job summary

Teleperformance USA is hiring a Technology Technical Support Specialist in Florida. You will serve as the primary contact for clients, delivering first‑level technical assistance and resolving internet-related issues in a fast‑paced, customer‑facing environment.

The role emphasizes strong communication and problem-solving skills, with a focus on delivering a seamless customer experience. Eligible applicants must be 18+ and reside in Florida; remote work requires a dedicated workspace and

Qualifications

• Must be 18+ years old.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with PCs, operating systems, software, and computer terminology.
• Demonstrated problem solving and ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high speed internet services delivering a positive customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to schedules and TP policies.

Skills

Oral & written communication

Desktop computer

PC terminology

Problem solving

Independent work

Multi-tasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is hiring a Technology Technical Support Specialist in Florida. You will serve as the primary contact for clients, delivering first‑level technical assistance and resolving internet-related issues in a fast‑paced, customer‑facing environment.

The role emphasizes strong communication and problem-solving skills, with a focus on delivering a seamless customer experience. Eligible applicants must be 18+ and reside in Florida; remote work requires a dedicated workspace and