Remote Tech Service Ops Center Manager (Surgical)

Bausch + Lomb; Columbus (OH); Remote; USD 132,000 - 152,000; Full time

Job summary

Bausch + Lomb is seeking a Technical Service Operations Center Manager (Surgical) to be based in the United States with the flexibility to work remotely. You will oversee product evaluation of returned equipment and coordinate training and travel as required to support field operations.

The role involves planning workflows, setting labor rates, and managing schedules while traveling up to 95% of the time to install, repair, and maintain ophthalmic surgical products.

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Job description

Bausch + Lomb is seeking a Technical Service Operations Center Manager (Surgical) to be based in the United States with the flexibility to work remotely. You will oversee product evaluation of returned equipment and coordinate training and travel as required to support field operations.

The role involves planning workflows, setting labor rates, and managing schedules while traveling up to 95% of the time to install, repair, and maintain ophthalmic surgical products.