Remote-Eligible Technical Service Ops Center Manager

Bausch + Lomb; Carson City (NV); Remote; USD 132,000 - 152,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) to oversee product evaluation of returned ophthalmic equipment, assess repair needs, and manage training for the department. This role can work remotely from anywhere in the U.S., with significant travel to install, repair and maintain ophthalmic surgical products and related systems.

You will plan and oversee technical phone support activities, determine workflow and labor rates, and set work schedules while

Qualifications

• Experience in technical service or equipment repair
• Ability to plan and conduct trainings for a team
• Strong focus on customer service and issue resolution

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Skills

Technical support

Training

Equipment repair

Product evaluation

Workflow planning

Job description

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) to oversee product evaluation of returned ophthalmic equipment, assess repair needs, and manage training for the department. This role can work remotely from anywhere in the U.S., with significant travel to install, repair and maintain ophthalmic surgical products and related systems.

You will plan and oversee technical phone support activities, determine workflow and labor rates, and set work schedules while