Surgical Tech Service Operations Manager (Remote)

Bausch + Lomb; Montpelier (VT); Remote; USD 132,000 - 152,000; Full time

Job summary

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) for the Bridgewater, NJ area. The role involves overseeing evaluations of returned ophthalmic equipment, directing repair assessments, and planning training programs for the department.

You will lead technical phone support activities, optimize workflows, and set labor rates, ensuring efficient service delivery. There is an opportunity to work remotely from anywhere in the U.S., with expected travel to install,

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Job description

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) for the Bridgewater, NJ area. The role involves overseeing evaluations of returned ophthalmic equipment, directing repair assessments, and planning training programs for the department.

You will lead technical phone support activities, optimize workflows, and set labor rates, ensuring efficient service delivery. There is an opportunity to work remotely from anywhere in the U.S., with expected travel to install,