Remote-First Technical Service Operations Manager - Surgical

Bausch + Lomb; Olympia (WA); Remote; USD 132,000 - 152,000; Full time

Job summary

Bausch & Lomb Americas Inc. is seeking a Technical Service Operation Center Manager (Surgical) to oversee field service and technical support for ophthalmic surgical equipment.

This role is based in Bridgewater, NJ with the option to work remotely from anywhere in the U.S., and requires travel up to 95% domestically to install, repair and maintain the products. The position offers an annual salary of $131,934 to $151,934, comprehensive benefits, and opportunities to lead training and service

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Job description

Bausch & Lomb Americas Inc. is seeking a Technical Service Operation Center Manager (Surgical) to oversee field service and technical support for ophthalmic surgical equipment.

This role is based in Bridgewater, NJ with the option to work remotely from anywhere in the U.S., and requires travel up to 95% domestically to install, repair and maintain the products. The position offers an annual salary of $131,934 to $151,934, comprehensive benefits, and opportunities to lead training and service