Surgical Technical Service Operations Manager

Bausch + Lomb; Lansing (MI); Remote; USD 132,000 - 152,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Tuition reimbursement

Company holidays

Well-being benefits

Job summary

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) in the United States with the option to work remotely and travel domestically as needed. This role oversees product evaluation of returned equipment and manages technical support operations.

The successful candidate will coordinate training, oversee workflows, and schedule labor while delivering high-quality service. Competitive salary and benefits include health, dental, vision, 401(k) match, tuition reimbursement,

Qualifications

• Applicants must be authorized to work for ANY employer in the U.S.

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.
• Opportunity to work remotely from anywhere in the U.S., with travel up to approx. 95%.

Job description

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) in the United States with the option to work remotely and travel domestically as needed. This role oversees product evaluation of returned equipment and manages technical support operations.

The successful candidate will coordinate training, oversee workflows, and schedule labor while delivering high-quality service. Competitive salary and benefits include health, dental, vision, 401(k) match, tuition reimbursement,