Technical Service Ops Center Manager (Remote/Travel)

Bausch + Lomb; Madison (WI); Remote; USD 132,000 - 152,000; Full time

Job summary

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) for the Bridgewater, NJ area. You will conduct or oversee product evaluation of returned equipment, assess repair needs and plan and oversee technical phone support activities to ensure top-tier service for ophthalmic products.

The position offers a remote-work option across the United States with travel approximately 95% of the time to install, repair and maintain ophthalmic surgical products.

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Job description

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) for the Bridgewater, NJ area. You will conduct or oversee product evaluation of returned equipment, assess repair needs and plan and oversee technical phone support activities to ensure top-tier service for ophthalmic products.

The position offers a remote-work option across the United States with travel approximately 95% of the time to install, repair and maintain ophthalmic surgical products.