Surgical Tech Service Ops Center Manager (Remote)

Bausch + Lomb; Hartford (CT); Remote; USD 132,000 - 152,000; Full time

Benefits offered by this job

Incentives

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with match

Tuition Reimbursement

Paid Holidays

Job summary

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) to oversee product evaluation of returned equipment and manage the technical support workflow from Bridgewater, NJ, with flexibility to work remotely across the U.S. The role requires travel up to 95% domestically and an annual salary in the $131k–$151k range.

Applicants must be authorized to work in the U.S. without sponsorship.

Qualifications

• U.S. work authorization required.
• Sponsorship not available for visa holders.

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Job description

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) to oversee product evaluation of returned equipment and manage the technical support workflow from Bridgewater, NJ, with flexibility to work remotely across the U.S. The role requires travel up to 95% domestically and an annual salary in the $131k–$151k range.

Applicants must be authorized to work in the U.S. without sponsorship.