Surgical Technical Service Ops Manager (Remote/Travel)

Bausch & Lomb GmbH; Bridgewater Township (NJ); Hybrid; USD 132,000 - 152,000; Full time

Job summary

Bausch & Lomb Americas Inc. seeks a Technical Service Operation Center Manager in Bridgewater, NJ to lead and coordinate the technical service center for ophthalmic surgical products.

You will oversee product evaluation of returned equipment and determine repair needs, while setting departmental training requirements and directing technical phone support. The role offers the possibility to work remotely from anywhere in the U.S., with domestic travel up to ~95% of the time for installation,

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Job description

Bausch & Lomb Americas Inc. seeks a Technical Service Operation Center Manager in Bridgewater, NJ to lead and coordinate the technical service center for ophthalmic surgical products.

You will oversee product evaluation of returned equipment and determine repair needs, while setting departmental training requirements and directing technical phone support. The role offers the possibility to work remotely from anywhere in the U.S., with domestic travel up to ~95% of the time for installation,