Remote Technical Service Operations Manager - Surgical

Bausch+Lomb; United States; Remote; USD 132,000 - 152,000; Full time

Benefits offered by this job

Remote work allowed

Travel up to 95% of time

Job summary

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) to oversee product evaluations, repair needs, and training for ophthalmic surgical equipment. This position offers remote work from anywhere in the U.S. with domestic travel requirements and reports to the Bridgewater, NJ center.

The candidate will plan and lead technical phone support, establish workflows, and manage schedules, ensuring high-quality service across our U.S. operations.

Qualifications

• Authorized to work in the United States.
• Experience with technical support for medical devices.

Responsibilities

• Conduct or oversee product evaluation of returned equipment.
• Assess equipment repair needs.
• Determine department training requirements and conduct and/or delegate training.
• Plan, conduct and oversee technical phone support activities.
• Determine workflow and labor rate.
• Set and oversee work schedules.

Job description

Bausch + Lomb is seeking a Technical Service Operation Center Manager (Surgical) to oversee product evaluations, repair needs, and training for ophthalmic surgical equipment. This position offers remote work from anywhere in the U.S. with domestic travel requirements and reports to the Bridgewater, NJ center.

The candidate will plan and lead technical phone support, establish workflows, and manage schedules, ensuring high-quality service across our U.S. operations.