Remote Tech & Sales Support Specialist

Teleperformance USA; Sumter (SC); Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in Sumter, SC. You will serve as the primary contact for clients, resolving inquiries with professional excellence using web-based tools to ensure a seamless customer experience.

This role operates in a high-velocity environment, with responsibilities including frontline technical assistance and rapid issue resolution. The position requires strong communication skills, independent work capability, and the ability to

Qualifications

• Must be 18+ and eligible to work in the US.
• Proficient with desktop computers and common software.
• Strong verbal and written communication skills.
• Able to work independently and multitask.

Responsibilities

• Provide frontline technical assistance for consumers.
• Resolve internet service and device issues in a fast-paced environment.
• Open and manage trouble ticket system and Data Network/OS issues.
• Deliver courteous, timely, and accurate support to clients.
• Demonstrate product knowledge and solve customer issues on first contact.
• Adhere to TP policies and work schedules.

Skills

Oral & written communication

Desktop computer familiarity

Problem solving

Independent work & multitasking

PC/OS/software terminology

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in Sumter, SC. You will serve as the primary contact for clients, resolving inquiries with professional excellence using web-based tools to ensure a seamless customer experience.

This role operates in a high-velocity environment, with responsibilities including frontline technical assistance and rapid issue resolution. The position requires strong communication skills, independent work capability, and the ability to