Remote Tech & Sales Support Specialist

Teleperformance USA; Minneapolis (MN); Remote; USD 25,000 - 39,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in Minneapolis, MN to act as the primary contact for clients, delivering professional, high-quality technical assistance. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment.

Responsibilities include providing frontline technical support for consumers, supporting client-specific internet services, and resolving issues promptly.

Qualifications

• Frontend technical assistance for customers and end users.
• Ability to diagnose and resolve common connectivity and device issues.
• Experience handling high-velocity inquiries in a live support environment.

Responsibilities

• Provide frontline, first level technical support to consumers.
• Assist clients with high-speed internet service related inquiries.
• Resolve technical problems in a fast-paced, customer-facing setting.

Skills

Technical support

Customer service

Communication skills

Problem solving

Education

HS Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in Minneapolis, MN to act as the primary contact for clients, delivering professional, high-quality technical assistance. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment.

Responsibilities include providing frontline technical support for consumers, supporting client-specific internet services, and resolving issues promptly.