Remote Tech SaaS Client Engagement Lead

Opsarmy; Kansas City (MO); Remote; USD 90,000 - 130,000; Full time

Job summary

Opsarmy is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and drive project momentum in a fast-paced, technology-driven environment.

The role emphasizes collaboration across clients, internal teams, and remote talent, with a focus on solving problems, managing multiple priorities, and supporting scalable processes. Experience in SaaS/AI startups is highly valued.

Qualifications

• 3+ years in client operations, customer success, account management, or similar.
• Experience in technology-driven startup, SaaS, AI, or high-growth environment.
• Strong technical aptitude and ability to learn new tools quickly.
• Proficient with project management tools, CRMs, cloud-based platforms.
• Excellent organizational and coordination skills.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and potential roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while maintaining clear boundaries and expectations.
• Translate client needs into clear action items for internal teams.
• Use project management, collaboration, and productivity tools to organize workflows and track progress.
• Maintain visibility across multiple projects and competing priorities.
• Help improve processes, workflows, documentation, and systems as the business scales.
• Analyze operational information and use data to identify gaps and opportunities for improvement.
• Work closely with leadership to resolve escalations and improve the overall client experience.
• Adapt quickly to changing priorities, new technologies, and evolving business needs.

Skills

Client operations

Project management

Account management

Problem solving

Organizational skills

Tools

CRMs

Spreadsheets

Collaboration tools

Cloud-based systems

Job description

Opsarmy is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and drive project momentum in a fast-paced, technology-driven environment.

The role emphasizes collaboration across clients, internal teams, and remote talent, with a focus on solving problems, managing multiple priorities, and supporting scalable processes. Experience in SaaS/AI startups is highly valued.