Remote Engagement Manager for Tech & AI SaaS

Opsarmy; San Antonio (TX); Remote; USD 85,000 - 125,000; Full time

Job summary

Opsarmy is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and drive projects in a fast-paced, technology-driven environment.

Work involves translating client needs into action, managing multiple priorities, and improving processes as the business scales. This fully remote role suits candidates with startup, SaaS, or AI experience and strong collaboration skills.

Qualifications

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role.
• Experience in technology-driven startup, SaaS, AI, or high-growth environment.
• Strong technical aptitude and ability to learn new tools quickly.
• Comfortable with PM tools, CRMs, cloud-based systems.
• Strong organizational and project coordination skills.
• Strong problem-solving and critical-thinking abilities.
• Able to manage multiple projects and priorities simultaneously.
• Highly proactive and independent in a fully remote environment.
• Comfortable with ambiguity and changing priorities.
• Strong attention to detail and follow-through.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and potential roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while maintaining clear boundaries and expectations.
• Translate client needs into clear action items for internal teams.
• Use project management, collaboration, and productivity tools to organize workflows.
• Maintain visibility across multiple projects and competing priorities.
• Help improve processes, workflows, documentation, and systems as the business scales.
• Analyze operational information and use data to identify gaps and opportunities for improvement.
• Work closely with leadership to resolve escalations and improve the overall client experience.
• Adapt quickly to changing priorities, new technologies, and evolving business needs.

Skills

Client operations

Project management

Account management

Remote work

Startup experience

SaaS exposure

Technical aptitude

Cross-functional coordination

Data analysis

Communication skills

Problem solving

Job description

Opsarmy is seeking a tech-savvy Engagement Manager to oversee client engagements, coordinate remote teams, and drive projects in a fast-paced, technology-driven environment.

Work involves translating client needs into action, managing multiple priorities, and improving processes as the business scales. This fully remote role suits candidates with startup, SaaS, or AI experience and strong collaboration skills.