Remote Client Success & Engagement Lead

OpsArmy Careers; Pittsburgh (Allegheny County); On-site; USD 75,000 - 115,000; Full time

Job summary

OpsArmy Careers is seeking a Client Engagement Partner to nurture strong, productive relationships between our clients and the teams supporting them. You’ll sit at the center of engagements, shaping expectations, coordinating activities, and ensuring commitments stay on track.

This remote, full-time role operates on Eastern Time hours. You’ll thrive in a fast-moving startup or tech-enabled environment, bring excellent written English, and own collaboration across internal stakeholders to deliver

Qualifications

• 3+ years in client engagement, partnerships, customer success, or related roles.
• Experience with technology-enabled businesses or startup environments.
• Strong interpersonal and organizational skills.
• Confident in communicating with clients and internal stakeholders.
• Ability to manage multiple conversations and priorities.
• Excellent written English and professional communication.
• Tech-savvy and quick to adopt new software.
• Strong ownership and accountability.
• Good judgment handling sensitive or ambiguous situations.
• Ability to work with minimal supervision.

Responsibilities

• Own the day-to-day rhythm of assigned client engagements.
• Establish clear communication channels and working expectations with clients.
• Coordinate meetings, action items, decisions, and follow-ups.
• Keep track of commitments across clients and internal teams.
• Ensure important information reaches the right people at the right time.
• Recognize changes in client sentiment, priorities, or expectations.
• Address engagement challenges before they escalated.
• Work with internal stakeholders to coordinate solutions and next steps.
• Help clients navigate changes, new initiatives, and evolving requirements.
• Capture feedback and identify recurring themes that could improve our services.
• Contribute to client-facing materials, updates, reports, and presentations.
• Support leadership with escalations and high-priority client initiatives.
• Help develop repeatable engagement practices as the company scales.

Skills

Client engagement

Project coordination

Customer success

Communication

Startup experience

Tech literacy

Tools

Dashboards

Automation

CRM software

Digital workflows

Job description

OpsArmy Careers is seeking a Client Engagement Partner to nurture strong, productive relationships between our clients and the teams supporting them. You’ll sit at the center of engagements, shaping expectations, coordinating activities, and ensuring commitments stay on track.

This remote, full-time role operates on Eastern Time hours. You’ll thrive in a fast-moving startup or tech-enabled environment, bring excellent written English, and own collaboration across internal stakeholders to deliver