Remote Client Engagement Lead (ET)

OpsArmy Careers; Raleigh (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

OpsArmy Careers is seeking a Client Engagement Partner to build strong relationships between clients and the teams supporting them. You’ll sit at the center of the engagement — understanding client expectations, keeping communication flowing, coordinating key activities, and ensuring commitments aren’t lost between teams.

The role thrives in a fast-moving, tech-enabled environment and requires excellent communication, ownership, and the ability to manage multiple conversations and priorities

Qualifications

• 3+ years in client engagement, partnerships, customer success, project coordination, consulting, or related roles.
• Experience with technology-enabled businesses or startup environments.
• Strong interpersonal skills and excellent organizational ability.
• Confident with communicating in written English and with stakeholders.

Responsibilities

• Own the day-to-day rhythm of assigned client engagements.
• Establish clear communication channels and working expectations with clients.
• Coordinate meetings, action items, decisions, and follow-ups.
• Keep track of commitments across clients and internal teams.
• Ensure important information reaches the right people at the right time.
• Recognize changes in client sentiment, priorities, or expectations.
• Address engagement challenges before they escalate.
• Work with internal stakeholders to coordinate solutions and next steps.
• Help clients navigate changes, new initiatives, and evolving requirements.
• Capture feedback and identify recurring themes that could improve our services.
• Contribute to client-facing materials, updates, reports, and presentations.
• Support leadership with escalations and high-priority client initiatives.
• Help develop repeatable engagement practices as the company scales.

Skills

Client engagement

Partnerships

Customer success

Project coordination

Consulting

Job description

OpsArmy Careers is seeking a Client Engagement Partner to build strong relationships between clients and the teams supporting them. You’ll sit at the center of the engagement — understanding client expectations, keeping communication flowing, coordinating key activities, and ensuring commitments aren’t lost between teams.

The role thrives in a fast-moving, tech-enabled environment and requires excellent communication, ownership, and the ability to manage multiple conversations and priorities