Engagement Manager

Opsarmy; Detroit (MI); Remote; USD 85,000 - 120,000; Full time

Job summary

Opsarmy is seeking an Engagement Manager to oversee client engagements, coordinate remote teams, and drive project progress in a fast-paced, technology-driven environment. This remote role emphasizes working with AI startups, SaaS companies, and high-growth teams to deliver measurable results.

You will manage multiple priorities, learn new tools quickly, and maintain clear expectations with clients while collaborating with internal teams and leadership to optimize processes and the overall

Qualifications

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or similar role.
• Experience in a technology-driven startup, SaaS, AI, or high-growth environment is strongly preferred.
• Strong technical aptitude and ability to learn new tools quickly.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while managing expectations.
• Translate client needs into actionable items for internal teams.
• Use project management and collaboration tools to organize workflows and track progress.
• Maintain visibility across multiple projects and priorities.
• Help improve processes, workflows, and systems as the business scales.
• Analyze operational information to identify gaps and opportunities for improvement.
• Work with leadership to resolve escalations and improve the client experience.
• Adapt quickly to changing priorities and technologies.

Skills

Client operations

Customer success

Account management

Project management

Technology-driven environment

Organizational skills

Tools

CRM systems

Collaboration tools

Spreadsheets

Job description

Position: Engagement Manager
Employment Type: Full-Time
Work Arrangement: Remote

About the Role

We're looking for a tech-savvy, highly organized Engagement Manager to oversee client engagements, coordinate remote teams, and make sure projects move forward smoothly in a fast-paced, technology-driven environment.

This is not a traditional call center or customer service role . We're looking for someone who is comfortable working with technology, managing multiple priorities, solving problems independently, and operating in a fast-moving environment where processes are constantly evolving.

Experience working with AI startups, SaaS companies, tech companies, digital agencies, or other high-growth businesses is highly preferred.

What You'll Do

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and potential roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while maintaining clear boundaries and expectations.
• Translate client needs into clear action items for internal teams.
• Use project management, collaboration, and productivity tools to organize workflows and track progress.
• Maintain visibility across multiple projects and competing priorities.
• Help improve processes, workflows, documentation, and systems as the business scales.
• Analyze operational information and use data to identify gaps and opportunities for improvement.
• Work closely with leadership to resolve escalations and improve the overall client experience.
• Adapt quickly to changing priorities, new technologies, and evolving business needs.

We're Looking For

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role .
• Experience working in a technology-driven, startup, SaaS, AI, or high-growth environment is strongly preferred.
• Strong technical aptitude and the ability to quickly learn new tools and systems.
• Comfortable working across platforms such as project management tools, CRMs, communication platforms, spreadsheets, and other cloud-based systems.
• Strong organizational and project coordination skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable managing multiple projects, stakeholders, and priorities simultaneously.
• Highly proactive - able to identify what