Remote Tech Engagement Lead for AI & Startup Growth

Opsarmy; Detroit (MI); Remote; USD 85,000 - 120,000; Full time

Job summary

Opsarmy is seeking an Engagement Manager to oversee client engagements, coordinate remote teams, and drive project progress in a fast-paced, technology-driven environment. This remote role emphasizes working with AI startups, SaaS companies, and high-growth teams to deliver measurable results.

You will manage multiple priorities, learn new tools quickly, and maintain clear expectations with clients while collaborating with internal teams and leadership to optimize processes and the overall

Qualifications

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or similar role.
• Experience in a technology-driven startup, SaaS, AI, or high-growth environment is strongly preferred.
• Strong technical aptitude and ability to learn new tools quickly.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while managing expectations.
• Translate client needs into actionable items for internal teams.
• Use project management and collaboration tools to organize workflows and track progress.
• Maintain visibility across multiple projects and priorities.
• Help improve processes, workflows, and systems as the business scales.
• Analyze operational information to identify gaps and opportunities for improvement.
• Work with leadership to resolve escalations and improve the client experience.
• Adapt quickly to changing priorities and technologies.

Skills

Client operations

Customer success

Account management

Project management

Technology-driven environment

Organizational skills

Tools

CRM systems

Collaboration tools

Spreadsheets

Job description

Opsarmy is seeking an Engagement Manager to oversee client engagements, coordinate remote teams, and drive project progress in a fast-paced, technology-driven environment. This remote role emphasizes working with AI startups, SaaS companies, and high-growth teams to deliver measurable results.

You will manage multiple priorities, learn new tools quickly, and maintain clear expectations with clients while collaborating with internal teams and leadership to optimize processes and the overall