Remote Client Engagement Lead for Tech & AI SaaS

Opsarmy; Phoenix (AZ); Remote; USD 85,000 - 115,000; Full time

Job summary

Opsarmy is seeking a tech-savvy, highly organized Client Engagement Manager to oversee client engagements, coordinate remote teams, and move projects forward in a fast-paced, technology-driven environment.

This role is not a traditional call-center position. You will work with AI startups, SaaS, and digital agencies, building strong client relationships, translating needs into action items, and guiding multiple projects from initiation to resolution in a fully remote setting.

Qualifications

• 3+ years in client operations or related roles.
• Experience in technology-driven, startup, SaaS, AI environments.
• Strong technical aptitude and quick learning of new tools.

Responsibilities

• Own day-to-day client engagements and keep projects on track.
• Coordinate between clients, internal teams, and remote talent.
• Monitor progress, priorities, deadlines, and roadblocks.
• Identify issues early and propose practical solutions.
• Build strong client relationships with clear boundaries and expectations.
• Translate client needs into actionable items for teams.
• Use PM tools and CRMs to organize workflows.

Skills

Client operations

Customer success

Account management

Project management

Tech-savvy

SaaS startups

Tools

CRM

Spreadsheets

Project management tools

Job description

Opsarmy is seeking a tech-savvy, highly organized Client Engagement Manager to oversee client engagements, coordinate remote teams, and move projects forward in a fast-paced, technology-driven environment.

This role is not a traditional call-center position. You will work with AI startups, SaaS, and digital agencies, building strong client relationships, translating needs into action items, and guiding multiple projects from initiation to resolution in a fully remote setting.