Remote Tech Engagement Manager | SaaS & AI

Opsarmy; Louisville (KY); Remote; USD 70,000 - 110,000; Full time

Job summary

Opsarmy is seeking a tech-savvy, highly organized Engagement Manager to oversee client engagements, coordinate remote teams, and keep projects moving in a fast-paced, AI-enabled environment. This role is fully remote, with Louisville-based collaboration preferred.

You’ll translate client needs into actionable plans, manage multiple priorities, and work closely with leadership to improve processes and the client experience across high-growth tech clients.

Qualifications

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role.
• Experience working in a technology-driven startup, SaaS, AI, or high-growth environment is strongly preferred.
• Strong technical aptitude and the ability to quickly learn new tools and systems.
• Comfortable working across platforms such as project management tools, CRMs, collaboration platforms, spreadsheets, and other cloud-based systems.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and potential roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while maintaining clear boundaries and expectations.
• Translate client needs into clear action items for internal teams.
• Use project management, collaboration, and productivity tools to organize workflows and track progress.
• Maintain visibility across multiple projects and competing priorities.
• Help improve processes, workflows, documentation, and systems as the business scales.
• Analyze operational information and use data to identify gaps and opportunities for improvement.
• Work closely with leadership to resolve escalations and improve the overall client experience.
• Adapt quickly to changing priorities, new technologies, and evolving business needs.

Skills

Client operations

Customer success

Account management

Project management

Business operations

Remote work

Analytical thinking

Problem-solving

Tools

CRM software

Project management tools

Spreadsheet tools

Cloud-based systems

Job description

Opsarmy is seeking a tech-savvy, highly organized Engagement Manager to oversee client engagements, coordinate remote teams, and keep projects moving in a fast-paced, AI-enabled environment. This role is fully remote, with Louisville-based collaboration preferred.

You’ll translate client needs into actionable plans, manage multiple priorities, and work closely with leadership to improve processes and the client experience across high-growth tech clients.