Remote Client Engagement Lead

Opsarmy; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Opsarmy is seeking a Client Engagement Partner to cultivate strong relationships between clients and the teams supporting them. You’ll sit at the center of the engagement—understanding client expectations, maintaining open communication, coordinating activities, and ensuring commitments aren’t lost across teams.

In a fast-moving, remote-first environment, you’ll collaborate with AI, SaaS, technology startups, or digital agencies, leveraging your organizational skills and ownership to drive

Qualifications

• 3+ years of experience in client engagement, partnerships, customer success, or related disciplines.
• Experience working with technology-enabled businesses or startup environments.
• Strong written and verbal English communication; comfortable with new software.

Responsibilities

• Own the day-to-day rhythm of assigned client engagements.
• Establish clear communication channels and working expectations with clients.
• Coordinate meetings, action items, decisions, and follow-ups.
• Keep track of commitments across clients and internal teams.
• Ensure important information reaches the right people at the right time.
• Recognize changes in client sentiment, priorities, or expectations.
• Address engagement challenges before they escape.
• Work with internal stakeholders to coordinate solutions and next steps.
• Help clients navigate changes, new initiatives, and evolving requirements.
• Capture feedback and identify recurring themes that could improve our services.
• Contribute to client-facing materials, updates, reports, and presentations.
• Support leadership with escalations and high-priority client initiatives.
• Help develop repeatable engagement practices as the company scales.

Skills

Client engagement

Project coordination

Customer success

Partnerships

Consulting

Excellent written English

Ownership

Cross-functional collaboration

Job description

Opsarmy is seeking a Client Engagement Partner to cultivate strong relationships between clients and the teams supporting them. You’ll sit at the center of the engagement—understanding client expectations, maintaining open communication, coordinating activities, and ensuring commitments aren’t lost across teams.

In a fast-moving, remote-first environment, you’ll collaborate with AI, SaaS, technology startups, or digital agencies, leveraging your organizational skills and ownership to drive