Remote Client Engagement Lead - SaaS/AI

Opsarmy; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Opsarmy is seeking a tech-savvy Client Engagement Manager to oversee remote client engagements from Chicago. You will coordinate between clients, internal teams, and remote talent to ensure on-time deliverables and high satisfaction.

The role emphasizes proactive problem-solving, strong cross-functional collaboration, and the ability to adapt to evolving processes in a fast-moving, AI/SaaS environment.

Qualifications

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role.
• Experience in a technology-driven startup, SaaS, AI, or high-growth environment is strongly preferred.
• Strong organizational and project coordination skills with a proactive mindset.
• Comfortable working remotely across platforms and managing multiple priorities.

Responsibilities

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and potential roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while maintaining clear boundaries and expectations.
• Translate client needs into clear action items for internal teams.
• Use project management, collaboration, and productivity tools to organize workflows and track progress.
• Maintain visibility across multiple projects and competing priorities.
• Help improve processes, workflows, documentation, and systems as the business scales.
• Adapt quickly to changing priorities, new technologies, and evolving business needs.

Skills

Client operations

Customer success

Account management

Project management

Business operations

Job description

Opsarmy is seeking a tech-savvy Client Engagement Manager to oversee remote client engagements from Chicago. You will coordinate between clients, internal teams, and remote talent to ensure on-time deliverables and high satisfaction.

The role emphasizes proactive problem-solving, strong cross-functional collaboration, and the ability to adapt to evolving processes in a fast-moving, AI/SaaS environment.