Remote Surgery Scheduler - Care Coordination & Pre-Op

Excelsior Orthopaedics Group; Town of Amherst (NY); Hybrid; USD 28,000 - 50,000; Full time

Job summary

Excelsior Orthopaedics Group is seeking a Surgery Scheduling Specialist to act as liaison between patient and physician, scheduling surgeries and pre-operative tests while informing patients about financial responsibilities.

The role requires 4+ years medical office experience, orthopedic setting preference, and EMR experience (MEDENT preferred). Strong communication and coordination with insurers and hospitals are essential.

Qualifications

• Associates degree preferred; HS diploma or GED required.
• 4+ years medical office experience; orthopedic setting preferred.
• 2+ years prior surgical scheduling experience preferred.
• EMR experience required; MEDENT preferred.

Responsibilities

• Receives instructions from physicians and schedules procedures with appropriate facility and pre-op testing.
• Obtains precertification/preauthorization from insurance companies for each procedure.
• Verifies patient eligibility and coverage and explains denials or limitations.
• Counsels patients pre-operatively regarding their potential financial obligation, and provides information about patient insurance coverage.
• Discusses pre-operative testing and instructions with the patient as directed by physicians.
• Schedules operating room time and all required pre-operative tests.
• Coordinates all paperwork prior to surgery using physician-approved forms and checklists.
• Responds to inquiries from patients and carriers; maintains communication among physician, patient, insurer, and hospital.
• Perform any other duties assigned.

Skills

EMR experience

MEDENT experience

Surgical scheduling

Communication skills

Education

HS diploma or GED

Associates degree preferred

Job description

Excelsior Orthopaedics Group is seeking a Surgery Scheduling Specialist to act as liaison between patient and physician, scheduling surgeries and pre-operative tests while informing patients about financial responsibilities.

The role requires 4+ years medical office experience, orthopedic setting preference, and EMR experience (MEDENT preferred). Strong communication and coordination with insurers and hospitals are essential.