Surgical Scheduling Coordinator

Hanker Systems, Inc.; Santa Monica (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Hanker Systems, Inc. seeks an experienced Surgery Scheduler / Surgical Coordinator to manage the complete scheduling process from pre- to post-operative care. The role requires expertise in surgery scheduling, insurance authorizations, Epic EMR, and patient coordination in a fast-paced healthcare setting.

The ideal candidate will coordinate multiple procedures, appointments, authorizations, and clinical requirements while maintaining excellent patient service and strict confidentiality.

Qualifications

• High School Diploma or GED is required.
• 2 years of experience with surgery/procedure scheduling.
• 1 year of experience with insurance authorizations.
• Experience with Epic EMR is required.
• Ability to obtain surgical/procedure authorizations from insurance companies.
• Surgery scheduling and insurance authorization must be shown on resume.

Responsibilities

• Coordinate all patient surgery scheduling activities (pre- and post-operative).
• Manage insurance verification and surgery authorizations.
• Ensure pre-operative studies and clearances are completed.
• Serve as liaison among patients, physicians, staff, and insurers.
• Maintain HIPAA compliance and protect patient confidentiality.
• Handle referrals, calendar management, and documentation as needed.

Skills

Strong organizational skills

Communication

Problem-solving

Patient coordination

Multi-tasking

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Surgery Scheduler / Surgical Coordinator

We are seeking an experienced Surgery Scheduler / Surgical Coordinator to coordinate the complete surgical scheduling process, from pre-operative preparation through post-operative follow-up. The ideal candidate will have strong experience with surgery/procedure scheduling, insurance authorizations, Epic EMR, and patient coordination in a fast-paced healthcare environment.

Required Qualifications

• High School Diploma/GED required.
• 2 years of experience with surgery/procedure scheduling required.
• 1 year of experience with insurance authorizations required.
• Experience with Epic EMR required.
• Must have hands-on experience working with insurance companies to obtain authorization for surgery/procedures.
• Previous surgery/procedure scheduling and insurance authorization experience must be clearly shown on the resume.
• Flu vaccination required - no exemptions or declinations.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to coordinate multiple procedures, appointments, authorizations, and clinical requirements simultaneously.

Preferred Qualifications

• Previous experience as a Patient Service Representative (PSR) or Medical Assistant (MA).
• Surgery center or hospital experience highly preferred.
• Experience scheduling spinal procedures and total joint procedures.
• Experience working with Workers' Compensation adjusters and case managers.
• Experience coordinating surgical procedures in a high-volume setting.

Key Responsibilities

• Coordinate all patient surgery scheduling activities, including:
• Pre-operative appointments
• Post-operative appointments
• Insurance verification
• Surgery authorizations
• Health clearances
• Pre-operative studies
• Clinical staff scheduling
• Operating room scheduling
• Ensure all required pre-operative studies and clearances are completed before the scheduled procedure.
• Work directly with insurance companies to obtain and track surgery/procedure authorizations.
• Review surgery/procedure risks and benefits with patients according to physician orders.
• Enroll patients in appropriate pre-surgery education classes as directed by the physician.
• Serve as the primary point of contact and liaison between patients, physicians, clinical staff, insurance companies, and internal/external departments.
• Provide patients with resources, coordination, and support before, during, and after surgery.
• Ensure all arrangements are completed for each surgical procedure, including coordination of special equipment requested by the physician.
• Respond to patient questions and complaints and provide appropriate service recovery when necessary.
• Escalate complex patient concerns to the supervisor appropriately.
• Provide direct concierge coordination between the physician's office and designated patient representatives.
• Manage physician referral work queues and complete referrals accurately and timely.
• Handle physician correspondence, forms, authorization requests, calendar management, and transcription-related tasks as needed.
• Prepare patient charts and review, verify, and update demographic and insurance information.
• Work with the billing team to provide information required for audits.
• Ensure appropriate surgical reports and charges are submitted to the billing department for timely reimbursement.
• Collaborate with Workers' Compensation adjusters and case managers regarding authorization requests.
• Follow up on Workers' Compensation authorizations and required documentation to ensure completion.
• Provide clinical or administrative support based on operational needs.
• Maintain patient confidentiality and follow HIPAA, organizational, and department policies.
• Perform other related duties as assigned.

Ideal Candidate

The ideal candidate is an experienced Surgery Scheduler/Surgical Coordinator with proven experience coordinating procedures from initial scheduling through post-operative care. Strong knowledge of insurance authorization processes and Epic EMR is essential.