Remote Support Specialist: SQL & Tax Software

Harris Computer; Sioux Center (IA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Perks not listed in the ad

Job summary

Harris Computer seeks a Support Specialist to provide application support and expertise to customers and internal teams. You will investigate issues related to databases and product functionality, document solutions, and contribute to knowledge bases.

Responsibilities include aiding customers, training users, and coordinating with product/engineering for enhancements. Remote/home office options are available in a professional setting.

Qualifications

• 3+ years of experience in a customer service role.
• Excellent interpersonal, written, and oral communication skills.
• Ability to quickly learn new software and navigate complex data.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide application support and resolve customer issues over various channels.
• Investigate software configurations, document processes, and escalate per guidelines.
• Create training materials and conduct customer sessions on product usage.
• Collaborate with product and engineering teams on enhancements and defects.

Skills

Action Oriented

Approachability

Customer Focus

Informing

Listening

Managerial Courage

Patience

Peer Relationships

Technical Learning

Time Management

Tools

SQL

Excel

Crystal Reports

Job description

Harris Computer seeks a Support Specialist to provide application support and expertise to customers and internal teams. You will investigate issues related to databases and product functionality, document solutions, and contribute to knowledge bases.

Responsibilities include aiding customers, training users, and coordinating with product/engineering for enhancements. Remote/home office options are available in a professional setting.