Remote Support Specialist — SQL & Database Focus

Harris Computer; Missouri; Remote; USD 34,000 - 39,000; Full time

Job summary

Harris Computer is seeking a Support Specialist to provide application support to customers and internal teams. You will handle complex questions about product function, contribute to a knowledge base, and act as a liaison between customers and the company.

You will work with R&D to investigate, track, and close client issues related to database and application behavior, while also creating trainings and documenting improvements for ongoing success.

Qualifications

• 3+ years' experience in a customer service role.
• Excellent interpersonal, written, and verbal communication.
• Ability to learn and navigate new software quickly.
• Typing skills and computer proficiency.

Responsibilities

• Provide application support to customers and internal teams.
• Answer complex questions on product functionality and usage.
• Document processes and contribute to knowledge base.
• Investigate, manage, and close client support issues.
• Train customers on product functionality and best practices.
• Collaborate with product and engineering to document improvements.
• Assist account managers with service tracking.
• Review support processes for continuous improvement.

Skills

Customer service

Communication

Problem solving

Tools

SQL

Crystal Reports

Excel

Job description

Harris Computer is seeking a Support Specialist to provide application support to customers and internal teams. You will handle complex questions about product function, contribute to a knowledge base, and act as a liaison between customers and the company.

You will work with R&D to investigate, track, and close client issues related to database and application behavior, while also creating trainings and documenting improvements for ongoing success.