Remote Application Support & SQL Expert

Harris Computer; Nevada; Hybrid; USD 34,000 - 39,000; Full time

Job summary

Harris Computer in the United States is seeking a Support Specialist to provide application support to customers, resolve complex issues, and contribute to a knowledge base. You will work with our R&D team to investigate and document solutions, and you may conduct trainings for customers on product functionality.

Responsibilities include handling customer inquiries, analyzing software configurations, and collaborating with product and engineering teams to propose enhancements and fix defects.

Qualifications

• 3+ years in a customer service role.
• Excellent interpersonal, written, and oral communication.
• Ability to learn and navigate new software quickly.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem solving and listening skills.

Responsibilities

• Provide customer support and resolve user issues.
• Assess software scenarios and identify resolutions or escalate as needed.
• Document processes in the client tracking system and update workflows.
• Collaborate with team members and produce training materials.
• Develop customer trainings on functionality and best practices.
• Coordinate with Product/Engineering for enhancements and defect resolution.
• Work with Account Managers to track contracted services.
• Review processes for continuous improvement.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Self-starter

Team player

Adaptability

Tools

SQL

Excel

Crystal Reports

T-SQL

Job description

Harris Computer in the United States is seeking a Support Specialist to provide application support to customers, resolve complex issues, and contribute to a knowledge base. You will work with our R&D team to investigate and document solutions, and you may conduct trainings for customers on product functionality.

Responsibilities include handling customer inquiries, analyzing software configurations, and collaborating with product and engineering teams to propose enhancements and fix defects.