Remote Support Specialist - SQL & Tax Software

Harris Computer; Oklahoma City (OK); Remote; USD 34,000 - 39,000; Full time

Job summary

Harris Computer is seeking a Support Specialist to provide application support to customers, focusing on complex questions about product functions and usage. You will contribute to the knowledge base and act as a liaison between customers and internal teams, handling database-related inquiries and escalations.

Responsibilities include resolving issues, documenting processes, and delivering customer training on functionality and best practices.

Qualifications

• 3+ years' experience in a Customer Service role.
• Excellent interpersonal, written, and oral communication skills.
• Ability to learn and navigate new software quickly.
• Typing skills and computer proficiency.

Responsibilities

• Provide application support and assist customers with complex questions about products.
• Investigate, manage, track, and close client support issues related to database/functionality.
• Document processes, routines, and programs in the client tracking system.
• Create and conduct training for customers on functionality and best practices.

Skills

Customer service

Communication

Typing

Software navigation

Multitasking

Tools

SQL

Excel

Crystal Reports

Job description

Harris Computer is seeking a Support Specialist to provide application support to customers, focusing on complex questions about product functions and usage. You will contribute to the knowledge base and act as a liaison between customers and internal teams, handling database-related inquiries and escalations.

Responsibilities include resolving issues, documenting processes, and delivering customer training on functionality and best practices.