Remote Supervisor, Specialty Pharmacy Support Services

Lumicera; Tallahassee (FL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Job summary

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. You will schedule workflows, monitor performance, and ensure service standards are met while driving staff training and process improvements.

The role requires collaboration with the Associate Manager, Pharmacy Services to develop policies and enhance operations, while maintaining high levels of customer service and timely turnarounds. Remote work is noted in the posting.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• CPhT certification required when overseeing Intake Specialists.
• 2–5 years’ experience in a pharmacy setting preferred.

Responsibilities

• Schedule and monitor staff and day-to-day workflow.
• Develop employees’ skills, evaluate performance, and provide feedback.
• Oversee compliance to quality, service, and production standards.
• Monitor task turnaround time to meet internal standards and client guarantees.
• Support cost monitoring to align with budget goals.
• Escalate issues requiring higher expertise or discretion.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Pharmacy regulations

Team supervision

Communication

Education

Bachelor’s degree or equivalent experience

Certified Pharmacy Tech (CPhT)

Job description

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. You will schedule workflows, monitor performance, and ensure service standards are met while driving staff training and process improvements.

The role requires collaboration with the Associate Manager, Pharmacy Services to develop policies and enhance operations, while maintaining high levels of customer service and timely turnarounds. Remote work is noted in the posting.