Remote Supervisor - Specialty Pharmacy Operations and Support

Lumicera; Olympia (WA); Remoto; USD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off (vacation) 20 days

Parental leave

Descrizione del lavoro

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to manage day-to-day operations for a team of Reimbursement or Intake Specialists. You will drive workflow, performance, and staff development while ensuring service standards and client guarantees are met.

You will participate in hiring, training, and evaluating staff and help implement policies, procedures, and process improvements to enhance customer service and operational efficiency. Remote work options may be available.

Competenze

• Bachelor’s degree or equivalent experience preferred.
• 2-5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Mansioni

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff.
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Conoscenze

Team leadership

Customer service

Interpersonal skills

Compliance awareness

Communication

Formazione

Bachelor’s degree or equivalent experience

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to manage day-to-day operations for a team of Reimbursement or Intake Specialists. You will drive workflow, performance, and staff development while ensuring service standards and client guarantees are met.

You will participate in hiring, training, and evaluating staff and help implement policies, procedures, and process improvements to enhance customer service and operational efficiency. Remote work options may be available.