Remote Supervisor, Specialty Pharmacy Support

Navitus Health Solutions / Lumicera Health Services; United States; A distancia; USD 57.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Paid time off

Parental leave

Holidays

401K match

Adoption assistance

Flexible Spending Account

Educational assistance

Referral bonus

Descripción de la vacante

Lumicera Health Services is expanding its Specialty Pharmacy Support Services team and seeks a Supervisor to lead Reimbursement or Intake Specialists. Under the Associate Manager, you will oversee day-to-day operations, staffing, training and quality adherence to service standards.

The role emphasizes process improvements, cross-functional collaboration, and maintaining high customer service levels. Remote candidates across the US are encouraged to apply; the position offers strong benefits,

Formación

• Bachelor’s degree or equivalent experience.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.
• 2–5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.

Responsabilidades

• Schedule and monitor staff and day-to-day workflow. Develop employees' skills, evaluate performance, and provide feedback.
• Develop, track, and monitor employees' compliance to quality, service, and production standards.
• Monitor task turnaround time to meet internal standards and client guarantees.
• Assist in monitoring costs to ensure adherence to cost goals.
• Address staff concerns and operational, system, customer service, quality issues.
• Work in production as needed.
• Implement programs and process improvements to enhance internal and external customer service.

Conocimientos

Leadership

Communication

Team collaboration

Quality standards

Educación

Bachelor’s degree or equivalent experience

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Lumicera Health Services is expanding its Specialty Pharmacy Support Services team and seeks a Supervisor to lead Reimbursement or Intake Specialists. Under the Associate Manager, you will oversee day-to-day operations, staffing, training and quality adherence to service standards.

The role emphasizes process improvements, cross-functional collaboration, and maintaining high customer service levels. Remote candidates across the US are encouraged to apply; the position offers strong benefits,