Remote Supervisor, Specialty Pharmacy Support Services

Lumicera; Carson City (NV); À distance; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Paid time off

Parental leave

Paid holidays

401K match

Résumé du poste

Lumicera is hiring a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. The role emphasizes scheduling, training, and ensuring service and quality standards across daily operations.

You will work with the Associate Manager, Pharmacy Services to develop policies and improve workflows. Ideal candidates have 2–5 years in a pharmacy setting, a Bachelor’s degree or equivalent, and a CPhT if supervising Intake.

Qualifications

• Bachelor’s degree or equivalent experience required or preferred.
• CPhT certificate required when supervising Intake Specialists.
• 2–5 years’ experience in a pharmacy setting preferred.
• Proficient with Outlook, Word & Excel.
• Knowledge of current pharmacy regulations and compliance programs.
• Ability to interact cooperatively with colleagues.

Responsabilités

• Schedule and monitor staff and day-to-day workflow; develop skills and evaluate performance.
• Develop, track, and monitor adherence to quality, service, and production standards.
• Monitor turnaround times to meet internal and client guarantees.
• Assist in cost monitoring with the Associate Manager, Pharmacy Services.
• Address staff concerns and operational issues; participate in hiring and training.
• Provide production support as needed and drive process improvements.
• Escalate issues and represent pharmacy operations in cross-functional projects.
• Participate in quality improvements and meetings.

Connaissances

Team leadership

Quality standards

Customer service

Regulatory knowledge

Cross-functional collaboration

Formation

Bachelor’s degree or equivalent experience

Certified Pharmacy Tech (CPhT) when overseeing Intake

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Lumicera is hiring a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists. The role emphasizes scheduling, training, and ensuring service and quality standards across daily operations.

You will work with the Associate Manager, Pharmacy Services to develop policies and improve workflows. Ideal candidates have 2–5 years in a pharmacy setting, a Bachelor’s degree or equivalent, and a CPhT if supervising Intake.