Remote Supervisor, Specialty Pharmacy Support Services

Lumicera; Phoenix (AZ); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Paid holidays

401K match

Adoption Assistance

Flexible Spending Account

Educational Assistance

Referral Bonus

Job summary

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead day-to-day operations of the Reimbursement or Intake Specialist teams. You will monitor productivity, guide workflow, and drive service standards across the unit.

You will participate in hiring, training, and evaluating staff, develop policies with the Associate Manager, Pharmacy Services, and implement process improvements to maintain high customer service and timely turnaround.

Qualifications

• Bachelor's degree or equivalent experience; CPhT certificate required when overseeing Intake Specialists.
• 2–5 years' pharmacy experience preferred.
• Proficient with Outlook, Word, Excel and MS Office.
• Strong knowledge of current pharmacy regulations and compliance programs.

Responsibilities

• Schedule and monitor staff and day-to-day workflow. Develop employee's skills, evaluate performance, and provide feedback.
• Develop, track, and monitor employee's compliance to quality, service, and production standards.
• Monitor task turnaround time so that internal standards and client performance guarantees are met.
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals.
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
• Work in production as needed.
• Implement programs and process improvements to enhance the level of internal and external customer service.
• Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy.
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion.
• Participate in continued quality improvement and quality meetings as necessary.
• Other duties as assigned.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Pharmacy regulations

Teamwork

Compliance knowledge

Education

Bachelor's degree or equivalent

CPhT certificate

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead day-to-day operations of the Reimbursement or Intake Specialist teams. You will monitor productivity, guide workflow, and drive service standards across the unit.

You will participate in hiring, training, and evaluating staff, develop policies with the Associate Manager, Pharmacy Services, and implement process improvements to maintain high customer service and timely turnaround.