Remote Supervisor, Specialty Pharmacy Support

Lumicera; Little Rock (AR); À distance; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

401K Match

Adoption Assistance

Flex Spending Account

Education & Membership Support

Referral Bonus

Résumé du poste

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead day-to-day operations of a Reimbursement or Intake Specialist team in a fast-growing environment. You will monitor productivity, drive workflow, and participate in hiring, training, and policy development to boost service levels.

The role requires a Bachelor’s degree (or equivalent) with CPhT when supervising Intake Specialists, plus 2–5 years in a pharmacy setting. Proficiency in Outlook, Word, and Excel is essential.

Qualifications

• Bachelor’s degree or equivalent experience preferred; CPhT certification required when overseeing Intake Specialists.
• 2-5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsabilités

• Schedule and monitor staff and day to day workflow; develop employee skills and evaluate performance.
• Develop, track, and monitor employee compliance to quality, service, and production standards.
• Monitor task turnaround time to meet internal standards and client guarantees.
• Assist in monitoring costs to ensure compliance with cost goals.
• Address staff concerns and day-to-day operational, system and customer service issues.
• Work in production as needed.
• Implement programs and process improvements to enhance service levels.
• Represent pharmacy operations in cross-functional meetings and projects.
• Participate in quality improvement and quality meetings as necessary.

Connaissances

Team leadership

Performance evaluation

Employee relations

Communication

Formation

Bachelor’s degree or equivalent

CPhT certification

Outils

Microsoft Outlook

Microsoft Word

Excel

Description du poste

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead day-to-day operations of a Reimbursement or Intake Specialist team in a fast-growing environment. You will monitor productivity, drive workflow, and participate in hiring, training, and policy development to boost service levels.

The role requires a Bachelor’s degree (or equivalent) with CPhT when supervising Intake Specialists, plus 2–5 years in a pharmacy setting. Proficiency in Outlook, Word, and Excel is essential.