Remote Specialty Pharmacy Support Supervisor

Lumicera; Columbus (OH); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Paid time off

Parental leave

Holidays

401K match

Adoption Assistance

Flexible Spending Account

Educational Assistance Plan

Professional Membership assistance

Referral Bonus up to $750

Job summary

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists under the Associate Manager, Pharmacy Services. You will oversee daily operations, monitor performance, and drive workflow efficiency to meet service standards.

Responsibilities include hiring, training, evaluating staff, enforcing policies, and implementing process improvements. The role requires collaboration across teams to maintain high customer service and timely

Qualifications

• Bachelor's degree or equivalent experience preferred.
• CPhT certification required when overseeing Intake Specialists.
• 2-5 years' experience, previous pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.

Responsibilities

• Schedule and monitor staff and day to day workflow. Develop employee's skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
• Develop, track, and monitor employee's compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Skills

Strong knowledge of current pharmacy法规

Education

Bachelor's degree or equivalent experience

Certified Pharmacy Tech (CPhT)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Lumicera is seeking a Supervisor, Specialty Pharmacy Support Services to lead a team of Reimbursement or Intake Specialists under the Associate Manager, Pharmacy Services. You will oversee daily operations, monitor performance, and drive workflow efficiency to meet service standards.

Responsibilities include hiring, training, evaluating staff, enforcing policies, and implementing process improvements. The role requires collaboration across teams to maintain high customer service and timely