Remote Supervisor, Member & Provider Services

Oscar; Arizona; Remote; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Unlimited vacation

Annual performance bonuses

Job summary

Oscar is seeking a Supervisor, Member and Provider Services to lead a remote team focused on providing exceptional member and provider support. You will drive KPIs, coach staff, and collaborate with stakeholders to streamline workflows that boost efficiency.

You will report to the Operations Manager, Member and Provider Services, and play a key role in monitoring dashboards, ensuring data-driven decisions, and maintaining alignment with Oscar's values and strategic goals.

Qualifications

• 2+ years experience in a customer service environment.
• 1+ year of direct people management experience.
• 1+ years of experience using data and metrics to drive improvements.
• 1+ years of experience working with teams in multiple locations and multiple disciplines.

Responsibilities

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
• Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise
• Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.
• Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives
• Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values
• Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team
• Identifying and closing gaps on existing operational workflows
• Work collaboratively across production and other Oscar teams to implement best practice
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Customer service

People management

Data-driven decisions

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Job description

Oscar is seeking a Supervisor, Member and Provider Services to lead a remote team focused on providing exceptional member and provider support. You will drive KPIs, coach staff, and collaborate with stakeholders to streamline workflows that boost efficiency.

You will report to the Operations Manager, Member and Provider Services, and play a key role in monitoring dashboards, ensuring data-driven decisions, and maintaining alignment with Oscar's values and strategic goals.