Remote Leader, Member & Provider Services

Oscar Health, Inc.; Florida; Remote; USD 56.000 - 73.000; Vollzeit

Benefits dieser Stelle

Unlimited vacation

Annual performance bonuses

Medical, dental, and vision benefits

Zusammenfassung

Oscar Health, Inc. is seeking a Supervisor for Member and Provider Services to lead a production team and drive KPIs. You will coach staff, partner with stakeholders to improve workflows, and report to the Operations Manager, Member and Provider Services. This remote role is open to Florida residents with occasional travel for meetings and events.

The position offers base pay between $55,890 and $73,355.63 per year, plus benefits, unlimited vacation, and annual performance bonuses.

Qualifikationen

• 2+ years experience in a customer service environment.
• 1+ year of direct people management experience.
• 1+ years of experience using data and metrics to drive improvements.
• 1+ years of experience working with teams in multiple locations and multiple disciplines.

Aufgaben

• Hire and manage a team with responsibility for performance management and growth.
• Monitor dashboards and KPIs, conduct root-cause analysis and create action plans.
• Understand daily work and make volume-based decisions to serve customers.
• Lead team huddles and communicate Oscar's mission, vision and values.

Kenntnisse

Customer service

People management

Data analytics

Cross-location collaboration

Ausbildung

Bachelor's degree

Tools

Google Suite

Microsoft Office

Jobbeschreibung

Oscar Health, Inc. is seeking a Supervisor for Member and Provider Services to lead a production team and drive KPIs. You will coach staff, partner with stakeholders to improve workflows, and report to the Operations Manager, Member and Provider Services. This remote role is open to Florida residents with occasional travel for meetings and events.

The position offers base pay between $55,890 and $73,355.63 per year, plus benefits, unlimited vacation, and annual performance bonuses.