Remote Member & Provider Support Specialist (Florida)

Oscar; United States; Remote; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) participation

11 paid holidays

Paid vacation / PTO (15 days per year)

Job summary

Oscar is hiring a Customer Service Representative to join its Member and Provider Services team. This volume‑driven, production‑based position handles daily customer interactions and back‑office tasks following standard operating procedures in a health‑insurance environment.

The role is remote and open to candidates residing in Florida, with occasional travel for team meetings and company events. You will communicate with members, brokers, providers, and Oscar vendors, manage an assigned

Qualifications

• 1+ year of experience in a high-volume or customer-focused setting.
• Minimum 6 months of healthcare industry experience.
• High school diploma or GED.

Responsibilities

• Handle daily customer interactions and back-office tasks.
• Communicate with members, brokers, providers, and Oscar vendors.
• Manage an assigned caseload while maintaining service delivery and quality.
• Support leadership by identifying issues through escalation pathways.
• Comply with PHI, regulatory, and compliance standards.

Skills

Customer service

Bilingual Spanish/English

Data entry

Analytical skills

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar is hiring a Customer Service Representative to join its Member and Provider Services team. This volume‑driven, production‑based position handles daily customer interactions and back‑office tasks following standard operating procedures in a health‑insurance environment.

The role is remote and open to candidates residing in Florida, with occasional travel for team meetings and company events. You will communicate with members, brokers, providers, and Oscar vendors, manage an assigned