Senior Key Account Manager: Strategic Partnerships

Affirm; Los Angeles (CA); Remote; USD 231,000 - 306,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly stipends for tech setup

Generous time off

Employee stock purchase plan

Job summary

Affirm is seeking a Key Account Manager to nurture and grow partnerships with merchants, managing a portfolio of strategic accounts to drive revenue growth and long-term value. The role combines high-visibility relationship management with complex contract negotiations and cross-functional collaboration across Product, Analytics, Marketing, Credit, and Risk teams.

You will lead account planning, analyze partner performance, and coordinate initiatives to accelerate product adoption and expansion

Qualifications

• Bachelor’s degree in a relevant field.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication with compelling presentations.
• Experience leading cross-functional projects with high attention to detail.
• Ability to build and manage relationships and influence outcomes; executive presence.
• Excellent analytical abilities to review merchant performance and report impacts.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Familiarity with Salesforce and BI tools.
• Willingness to travel 10–20% of the time.

Responsibilities

• Act as SEM and team lead across omni-retail, driving outcomes and relationships.
• Oversee a portfolio of strategic accounts; develop and drive strategic initiatives including contract negotiation and pricing.
• Lead and execute complex account plans with financing optimizations and marketing strategies.
• Analyze partner performance and recommend programs to increase product adoption and expansion opportunities.
• Coordinate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives.
• Manage customer health to ensure satisfaction and business results.
• Drive customer advocacy and address issues by collaborating with product, development and support.

Skills

B2B client-facing

Contract negotiation

Executive presence

Cross-functional leadership

Analytical skills

Presentations

Sales strategy

Relationship building

Communication

Education

Bachelor's degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Key Account Manager to nurture and grow partnerships with merchants, managing a portfolio of strategic accounts to drive revenue growth and long-term value. The role combines high-visibility relationship management with complex contract negotiations and cross-functional collaboration across Product, Analytics, Marketing, Credit, and Risk teams.

You will lead account planning, analyze partner performance, and coordinate initiatives to accelerate product adoption and expansion