Remote Strategic IoT Implementation Lead

Samsara

United States

Remote

USD 120,000 - 180,000

Full time

2 days ago

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Job summary

Samsara seeks an Implementation-focused specialist within the Strategic Customer Success team. You will lead deployment and adoption of our IoT solutions for large-scale enterprise fleets and industrial assets, ensuring quick time to value.

Work cross-functionally with Sales, Support, Sales Engineering and Product to deliver strong customer outcomes. You will mentor teams and help scale our global customer success efforts while aligning with Samsara's Focus on Customer Success and Growth

Responsibilities

Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Manage the deployment of the company technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
Create launch plans and a roadmap to increase product usage.
Track implementation progress, participation, product adoption, and account health.
Run training sessions, demonstrate the company’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
Serve as a mentor to the wider Customer Success and Support teams.
Deeply understand the the company platform’s capabilities and explain them to customers of all types.