Remote Strategic Customer Success Manager

Ezurio Careers; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Ezurio Careers is seeking a Customer Success/Account Manager to own end-to-end account health, onboarding, and ongoing order management for US customers. You will partner with Sales, Operations, Quality, and Engineering to ensure proactive issue resolution and sustained customer value.

The role emphasizes relationship-building, clear communication, and operational excellence in a remote setting with up to 5% travel. A Bachelor’s degree or higher is required.

Qualifications

• Strong communication and relationship management with customers.
• Experience in orders, shipments, and customer operations.
• Ability to balance transactional tasks with proactive support.

Responsibilities

• Proactive account management, monitor risks, and provide timely updates to customers.
• Own accurate execution of orders, changes, cancellations, and forecasts.
• Coordinate cross-functional teams (Sales, Operations, Quality, Engineering) for issue resolution.
• Prepare for key customer moments like onboarding, first orders, and business reviews.

Skills

Customer communication

Relationship management

Order management

Cross-functional collaboration

Problem-solving

Attention to detail

Travel readiness

Education

Bachelor's degree or higher

Tools

ERP/MRP systems

Job description

Ezurio Careers is seeking a Customer Success/Account Manager to own end-to-end account health, onboarding, and ongoing order management for US customers. You will partner with Sales, Operations, Quality, and Engineering to ensure proactive issue resolution and sustained customer value.

The role emphasizes relationship-building, clear communication, and operational excellence in a remote setting with up to 5% travel. A Bachelor’s degree or higher is required.