Customer Success Manager (Fully Remote)

Britive; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Britive seeks to strengthen post-sale relationships with enterprise accounts, overseeing deployment, adoption, and renewals. You will drive onboarding programs, monthly technical check-ins, and executive QBRs to demonstrate ROI and uncover expansion opportunities.

The role requires coordinating with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure a seamless customer experience throughout the lifecycle.

Qualifications

• Post-sale enterprise account management experience required.
• Experience coordinating with cross-functional teams to ensure customer success.

Responsabilités

• Own the entire post-sale relationship for enterprise accounts, from deployment through renewal.
• Run onboarding programs, monthly technical check-ins, and executive QBRs to demonstrate ROI and opportunities.
• Coordinate daily with CS Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers.

Connaissances

Customer success

Account management

Cross-functional collaboration

Description du poste

• Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
• Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
• Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.