Remote Strategic Customer Success Manager (Enterprise)

Spring Health; United States; Remote; USD 135,000 - 160,000; Full time

Benefits offered by this job

Health benefits from day one

401(k) match up to 2%

Professional development reimbursement

Parental leave at 6 months tenure

Fertility care support

Job summary

Spring Health is seeking a Strategic Customer Success Account Manager in the United States, remote. You will manage top Fortune 100 partners, forecast revenue, and drive renewals and upsells, shaping strategy with executive stakeholders. Travel up to 10% for in-person events may be required.

You’ll collaborate with cross-functional teams to optimize engagement and outcomes, ensuring high client satisfaction and long-term growth for Spring Health.

Qualifications

• Bachelor’s degree or higher preferred.
• 10+ years experience in account management, customer success, or healthcare management in B2B2C environments and at early-stage companies.
• Experience driving forecasting, renewals, and upsell revenue.
• Experience managing Fortune 100 clients with a portfolio valued at $25M+.
• Strong understanding of sales motions similar to farmer sales roles.
• Exceptional communication skills and relationship-building ability.
• Experience growing through portfolio management, upsells, and cross-sell opportunities.
• Organized with high attention to detail and ability to manage competing priorities.
• Resourceful, proactive, and fast-paced problem-solver.
• Ability to probe, challenge, and consult customers to align solutions with needs.
• High integrity and professionalism with a passion for transforming mental healthcare.

Responsibilities

• Serve as product expert and advocate for mental health for top partners.
• Own forecasting projections for revenue, renewals, and upsell opportunities.
• Identify and position upsell opportunities to drive revenue growth.
• Develop and manage relationships with multiple customers, consultants, and stakeholders.
• Manage the end-to-end deal cycle (procurement).
• Collaborate cross-functionally to collect feedback and drive process improvements.
• Support sales efforts for retention, expansions, and net-new opportunities.

Skills

Exceptional communication

Relationship building

Forecasting revenue

Portfolio management

Revenue growth mindset

Education

Bachelor’s degree or higher

Job description

Spring Health is seeking a Strategic Customer Success Account Manager in the United States, remote. You will manage top Fortune 100 partners, forecast revenue, and drive renewals and upsells, shaping strategy with executive stakeholders. Travel up to 10% for in-person events may be required.

You’ll collaborate with cross-functional teams to optimize engagement and outcomes, ensuring high client satisfaction and long-term growth for Spring Health.