Enterprise Customer Success Manager (Fully Remote)

Quest Software Canada Inc; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Quest Software Canada Inc. is seeking an experienced Enterprise Account Manager in the United States to manage a portfolio of strategic customers.

You will drive adoption, value realization, and long-term retention across the customer lifecycle. In this role, you will build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers realize measurable value from Quest solutions.

Responsibilities

• Manage a portfolio of enterprise accounts to drive adoption, value realization, and long-term retention throughout the customer lifecycle.
• Build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers achieve measurable value from Quest solutions.
• Collaborate with sales, support, product, and renewals teams while surfacing qualified leads and acting as an escalation point for high-impact issues.

Job description

• Manage a portfolio of enterprise accounts to drive adoption, value realization, and long-term retention throughout the customer lifecycle.
• Build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers achieve measurable value from Quest solutions.
• Collaborate with sales, support, product, and renewals teams while surfacing qualified leads and acting as an escalation point for high-impact issues.