Remote Customer Success Manager — Industrial Solutions

Ezurio; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Remote work

Job summary

Ezurio is seeking a remote Customer Success Manager to own the customer experience from onboarding through ongoing value delivery. You will coordinate with Sales, Operations, Quality, and Engineering to keep accounts healthy, manage orders, forecast changes, and resolve issues before they escalate.

You will transform customer signals into actionable plans and lead cross-functional collaboration for continuous improvement.

Qualifications

• Strong customer communication and relationship management.
• Ability to manage orders and customer operations throughout the lifecycle.
• Balance transactional tasks with proactive customer support.

Responsibilities

• Own accurate execution of new orders, changes, cancellations, and shipping inquiries.
• Maintain clear case records with owner, due dates, and closure notes.
• Coordinate with Sales, Operations, Quality, and Engineering to align on account status.

Skills

Customer comms

Account health

Cross-functional collab

Problem solving

Education

5+ years in manufacturing/ops

Tools

ERP/MRP system

Job description

Ezurio is seeking a remote Customer Success Manager to own the customer experience from onboarding through ongoing value delivery. You will coordinate with Sales, Operations, Quality, and Engineering to keep accounts healthy, manage orders, forecast changes, and resolve issues before they escalate.

You will transform customer signals into actionable plans and lead cross-functional collaboration for continuous improvement.